Frequently Asked Questions

For our Calfskin, Antelope and Goatskin products the best way to care for the materials is by using a bristle comb (or house brush) and brush along the nap. Use a mild shampoo sparingly with warm water and a damp sponge for heavy stains and marks. Wipe down, rinse and repeat with clean water. Towel dry and air-dry naturally.

Mou boots are water resistant and fine to wear in light snow and light rain showers,
but they are not waterproof. Please try to avoid walking through puddles and dust
off snow, rather than leaving it to melt. If you decide to spray your boots before use, please use a recommended brand of suede protection spray and shake before use.

Simply use the “search” option on the website and type in the product code or a description of the item you are looking for. Alternatively, use the filters down the left-hand side of the category page to refine your search.

If the size you have selected is unavailable you will see an “out of stock” message. There might be a “Please email me when in stock” button should you wish to be informed when the item is back in stock. Alternatively, you can email our customer services team who can further advise at clientcare@mou.com

You’ll receive an order confirmation e-mail once the purchase is complete, the order number will be provided there. The order will also be available when you log in to your customer profile on our website.

If you’re having trouble finding your order number, please contact us via clientcare@mou.com and provide your full name and email address.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

Please send an email to clientcare@mou.com requesting to cancel the order and provide us with the name of the person who made the order, the email address, and the order number.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to update your order upon request, either on items or delivery details.

Please send an email to clientcare@mou.com if the order was not sent out by the time our support assistant reads your request, they may be able to update it.

Should you require our Customer Care Team they are available between 10:00am and 5:30pm, Monday to Friday (excluding Bank Holidays).

Phone Number: 020 7491 9253

Email Address: clientcare@mou.com